A clearer technical function with defined responsibilities and escalation.
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Transformation and implementation · Work led by Luke Stephenson
Developing stronger internal technical capability across a commercial fleet
Leadership of maintenance control, field fleet engineering and an internal mobile network supporting a large mixed commercial fleet.
Large
mixed commercial fleet
Major
maintenance budget responsibility
Internal
mobile technical capability
The context
What needed to be understood.
The work required technical and commercial leadership across people, safety, compliance, procurement, budgets, suppliers and customer delivery. The aim was to strengthen internal capability while retaining effective control of the external network.
The challenge
The issues underneath the headline.
- A large mixed fleet depended on the right balance between internal capability and third party support.
- Technical risk, supplier performance and cost needed one senior escalation route.
- Future growth required clearer engineering policy, resource and budget planning.
- Mobile capability needed designing around real fleet demand rather than simply buying vans.
My response
How I brought it under control.
- Led maintenance control, field engineering and mobile technical work as connected parts of the engineering function.
- Developed the engineering budget, policies, performance controls and future capability plan.
- Designed and procured a mobile technical fleet around operational and customer requirements.
- Supported operator licence compliance, audit preparation and technical risk management.
- Led restructuring and improvement work across the technical network.
Investment connected to demand, customer service and reduced dependency.
Stronger budget, procurement and supplier accountability.
A practical platform for expanding field engineering capability.
Discuss your operation with Luke Stephenson
Tell me what needs bringing under control.
I will listen to the requirement, explain how I could help and be honest about the right next step.
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